Checkers St Georges Square
Unclaimed Business
|1|3 Reviews (last 12 months)|This business does not respond to reviews
Checkers St Georges Square
Unclaimed Business
|1
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|3 Reviews
Oct '25 - Sep '26
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSM
Sandra M
1 reviews | Active since Apr 2026
4 Apr 2026, 12:25
Unacceptable Service Standards and Lack of Customer Prioritisation
Good day, I am a Fores**** resident and a regular customer at your Checkers Hypermarket on St George’s Mall. I am writing to formally raise ongoing concerns about poor customer service, particularly during closing hours. There is a consistent issue with long queues and insufficient cashiers, yet staff members are allowed to use active tills for personal purchases while customers are left waiting. This is unacceptable. On 02/04/2026, I waited close to 20 minutes while only one customer was being assisted, as the other tills were occupied by employees buying groceries. This reflects a serious lack of prioritisation of customers. Equally concerning was the absence of any visible manager on duty to address the situation. Basic operational control appears to be lacking. In addition, the music in the store was excessively loud, creating an uncomfortable shopping environment. I have also observed unprofessional behaviour, including an employee storing personal food and a water bottle in a freezer intended for store products. This raises concerns about hygiene, standards, and overall store discipline. When this branch opened, it offered much-needed convenience. However, the current level of service does not reflect the standards expected from your brand. There appears to be a lack of supervision, accountability, and customer-focused training among staff. I strongly urge management to address these issues immediately by enforcing clear operational structures, ensuring on-the-floor management, and retraining staff in basic customer service and professionalism. This situation requires urgent attention, and I expect to see meaningful improvements. Kind regards, Sandra M
Helpful (0)
|Replies (0)SM
Sandra M
1 reviews | Active since Apr 2026
4 Apr 2026, 12:25
Unacceptable Service Standards and Lack of Customer Prioritisation
Good day, I am a Fores**** resident and a regular customer at your Checkers Hypermarket on St George’s Mall. I am writing to formally raise ongoing concerns about poor customer service, particularly during closing hours. There is a consistent issue with long queues and insufficient cashiers, yet staff members are allowed to use active tills for personal purchases while customers are left waiting. This is unacceptable. On 02/04/2026, I waited close to 20 minutes while only one customer was being assisted, as the other tills were occupied by employees buying groceries. This reflects a serious lack of prioritisation of customers. Equally concerning was the absence of any visible manager on duty to address the situation. Basic operational control appears to be lacking. In addition, the music in the store was excessively loud, creating an uncomfortable shopping environment. I have also observed unprofessional behaviour, including an employee storing personal food and a water bottle in a freezer intended for store products. This raises concerns about hygiene, standards, and overall store discipline. When this branch opened, it offered much-needed convenience. However, the current level of service does not reflect the standards expected from your brand. There appears to be a lack of supervision, accountability, and customer-focused training among staff. I strongly urge management to address these issues immediately by enforcing clear operational structures, ensuring on-the-floor management, and retraining staff in basic customer service and professionalism. This situation requires urgent attention, and I expect to see meaningful improvements. Kind regards, Sandra M
0
Replies (0)SM
Simnikiwe M
1 reviews | Active since Oct 2024
4 Nov 2025, 22:45
**** service
I had one of the worst experiences at Checkers St George’s Mall. The service was absolutely terrible. Staff were disorganized and clearly prioritized customers paying with cash over those using cards, which makes no sense in 2025. People who had just joined the line were being helped first, while the rest of us who’d been waiting patiently were ignored. Because of this nonsense, I ended up being late, even though I arrived with plenty of time to spare. There was zero communication or effort to manage the line fairly. Honestly, this kind of service is unacceptable — Checkers needs to seriously sort out their staff training and priorities.
Helpful (0)
|Replies (0)SM
Simnikiwe M
1 reviews | Active since Oct 2024
4 Nov 2025, 22:45
**** service
I had one of the worst experiences at Checkers St George’s Mall. The service was absolutely terrible. Staff were disorganized and clearly prioritized customers paying with cash over those using cards, which makes no sense in 2025. People who had just joined the line were being helped first, while the rest of us who’d been waiting patiently were ignored. Because of this nonsense, I ended up being late, even though I arrived with plenty of time to spare. There was zero communication or effort to manage the line fairly. Honestly, this kind of service is unacceptable — Checkers needs to seriously sort out their staff training and priorities.
0
Replies (0)KK
Khanyisa K
1 reviews | Active since May 2021
16 Oct 2025, 21:04
Disappointed
I bought wine at checkers liquors St George’s yesterday and only drank it today. To my surprise it had something looking like salt and stones. I noticed this on the second glass and I’m now worried that I’ve consumed the wine and might get sick. I took the pictures of the glass showing this.
Helpful (0)
|Replies (0)KK
Khanyisa K
1 reviews | Active since May 2021
16 Oct 2025, 21:04
Disappointed
I bought wine at checkers liquors St George’s yesterday and only drank it today. To my surprise it had something looking like salt and stones. I noticed this on the second glass and I’m now worried that I’ve consumed the wine and might get sick. I took the pictures of the glass showing this.
0
Replies (0)