Wrong Delivery and ****

I placed an order 30 September, being my first order i was quite excited. i placed the order at 12:50 and it showed it will be delivered at 13:41. At 13:30 i decided to check how far it was. To my surprise it shows that it was delivered at 13:12. I received no phone call or message or email or whatsoever. I decided to go to the reception to see if it was not delivered there, but nothing. There was however another package there, which was not mine. I then called checkers to check up on the order, after giving my order number i was told my package was already delivered. I told the person that i did not receive anything and they said they will look into it call the driver and get back to me. To my surprise the driver calls me and say he did deliver it to me, i said no it was not me. I asked him if he called me he says no, i said than who did u give it to. He says a lady was standing there, he asked her if she was Yolanda she says yes and he gave it to her. I said nope not me, few minutes later the driver arrived. after numerous calls to head office and checkers no one could tell us who the package belonged to that was sitting at the reception. Almost 2 hours later i decided to call again checkers waterfall and the lady confirmed that she did receive a call of a wrong package(which nothing was done). After waiting for so long the lady who took my package finally came to reception to swap packages. I asked her if the driver asked if she was Yolanda and she said no, he just handed her the package and left. firstly how does a driver give a package without correct confirmation ? Anyone could have taken the package and just left. Service was terrible from call center to management and drivers. i wont order from u guys again !!!!!!!