Valentines day dinner totally ruined

I ordered 2 bottles of pinotage at 17h02 order number *** for a valentines day dinner which had to start at 20h00. Items arrived at 17h27 but they were broken in transit. Driver has the oddacity to ask if i am still going to accept the order. After a back and forth for more the 30mins with the call center, the stock controller and driver i was advised to reject the order a credit will be added to my wallet and i must replace the order for delivery. The goods were returned to the store by the driver before 18h00 by the driver yet the credit only reflected into my account around 18h30. Sibongile the call centre agent advised and assured me that I would still receive my order even though the store closes at 19h00 as she has made contact with the operations manager which committed to making the delivery outside the scheduled delivery time zones. The checkers app did not allow to place the order again and a call center agent guided me step for step only to discover that the process didn't work. Many back and forth after being dissapointed i requested to speak to a manager at 18h55 and i was told i would receive a call from her in 10mins however this did not happened i then call back again 20mins later and was told that the manager will call me back. Bottom line order was not delivered as promised and committed to by various staff members. Busi (senior manager) made arrangements with Plumstead store to make contact with me to arrange delivery. No call recieved from Plumstead store at all. Valentines day dinner plans spoilt food prepared for dinner wasted. All due to incompetence and staff that has no care in the world about the company's reputation and customer. Checkers group and sixty60 you make false promises, mistreat clients and desereve never to be used in market.