Unsatisfied

Title: Extremely Disappointed – Misleading Delivery Time & Poor Service

I am extremely dissatisfied with the service I received from Checkers Sixty60.

I placed an order exceeding R800, which qualified for free delivery. The app indicated that my order would be delivered at 20:00. I waited well past this time, despite not feeling well, expecting my order to arrive as promised.

Only later did I notice that the delivery time had somehow changed to the following day at 20:00, without any clear communication or warning. This is completely unacceptable. No reasonable customer would place an order expecting to wait over 24 hours, especially when the original delivery time reflected the same evening.

As a loyal customer, I find this level of service extremely disappointing and unfair. I re**** on this delivery for essential items, and the inconvenience caused was significant.

I am requesting:

- A full refund of my order, including the tip - The refund to be processed back to my bank account, not my Sixty60 wallet

This experience was frustrating, misleading, and unacceptable. I will not hesitate to escalate this matter further if it is not resolved promptly.

Attached is proof of my order.

Very disappointed customer. Sherita