Unacceptable service

The poor service I received on 22 June that forced me to place two separate orders due to your system's failures!

1. First Order (#*** - 5:34 PM): Ordered: Whole Chicken (1.6kg), 1.5L Juice, Carrots (R132.98 credited for missing items)

Critical Failure: No chicken was delivered, despite:

The app showing it as available when ordering (see screenshot "VIEW PRODUCTS")

Having backup options selected (Braai Pack/Festive Chicken - see "REVIEW MY BACKUPS")

No prior notification of unavailability before delivery

2. Second Order (#*** - 5:55 PM):

Had to reorder just the chicken, incurring:

Additional R49 delivery fee (not waived despite your error)

Bank charges for separate transaction

Wasted time while ill

Your System Failed To: 1. Notify about out-of-stock items BEFORE checkout 2. Apply my pre-selected backup 3. Explanation why backups weren't honored

This is unacceptable for a premium convenience service.