Treating good customer like a *****

[ Ticket: *** ] Missing item - KWV Cabernet Sauvignon Red Wine Bottle 750ml x 4

I spend thousands of rands on Checkers Sixty 60 each month. On 6 May I placed an order that included 4 bottles of wine. I received the items but the wine was missing. I sent a mail and this was the reply:

Thank you for contacting us and apologies for the missing items on your order.

I escalated for credit to be app**** to your order for the items you have not received.

The credit will take up to 24 hours-48 hours for it to be actioned and app**** to your Sixty60 Wallet.

Apologies once again.

Regards,

Zintle

Sixty60 Team

*** I sent mails following up on 11 May, 15 May and 16 May. On 16 May I received this reply:

16 May We have received feedback from our operations team and the store regarding the items.

Our operations team have asked for footage from the store and it showed that the items were packed and left the store. The credit has been declined twice due to that reason why the items can not be credited.

Apologies once again.

Regards,

Zintle

Sixty60 Team

*** I sent mails on 20 May and 22 May again and no reply.

I rep**** with screenshots of my orders over the past 2 weeks which totalled over R 8000!!! Yes R 8 000. Whether the wine left the store or not has nothing to do with me. I DID NOT RECEIVE 4 BOTTLES OF WINE!! s. Do you seriously think that someone who spends R 8000 with you IN 2 WEEKS will ***** 4 bottles of wine???

Its absolutely shocking and an insult to a very good client and I will take my business elsewhere