Ticket: *** Poor and Unfair Treatment

So, on the 27/10/2025 I bought some few items on Checkers sixty60. Part of the items were my toddler's nappies which are on special for x2 packets of 50 for R399 and an Aloe Vaseline, which when I got home from work, I realized were not delivered. Following day, which is yesterday I made a call to enquire about the items, and I was told they are out of stock. I further asked why funds for those items not refunded back, and the guy by name of Kwazi who was assisting me told me I can transfer the funds from the app to my account myself and which he showed me how. I further asked the timeframe it will take for the funds to reflect in my account as I am disparately in need of the nappies and he informed me it will take three to five days. I told Kwazi that I am not in a position to wait that long as my son was out of nappies and I need nappies asap. Out of the suggestions or rather options he had for my situation were: 1. That I opt for a way smaller number of nappies that will cost me more or 2. That I wait for three to five days for my funds. I argued to say I cannot do that because I bought those nappies because they are on special and not willing to run at a loss and that I cannot wait for three to five days. I even suggested that, since I have someone who is in East London, can't he redirect my order by having the nappies delivered from one of Checkers stores in east London to the friends' working address, and he said no it is not allowed.

After arguing for quite some time about this, he asked me to hold, which I did for a long time, even after I have asked to be phoned back he rather I hold. Fine. He then came back from letting me hold with a solution that he made to sound as an immediate solution that he is going to create for me a wi-code which will allow me to go and buy from any Shoprite store using this code and which by the way was an option after I have asked him several times if checkers is not in partnership with Shoprite and if I cannot get these items from Shoprite rather to meet my problem or challenge halfway.

To cut the story short, I have been emailing them to say the wi-code has not been sent to me to go and buy my baby's nappies, no one bothers to call me I have to take initiative and call me they only reply to my emails which doesn't help me with nothing. Even when I called and asked to speak to the manager I couldn't, I am being told the manager is busy on the other line up until now I haven't received a call from their manager.

I am so devastated by this treatment from people I have been supporting as a customer, I am so frustrated and thinking if they would give their family members the same treatment they are giving me.