This is absolutely unacceptable for a paid grocery delivery service

Dear Checkers Sixty60,

I am extremely disappointed with the service and product I received from you. I placed an order for ice cream on Sunday and received it the same day. When I opened it later, I was shocked at the state it was in — completely spoiled, icy, and clearly thawed and refrozen.

This is absolutely unacceptable for a paid grocery delivery service, especially one that is supposed to handle perishable products with care. It is disgraceful that Checkers Sixty60 would deliver such a product to a paying customer. I feel like customers are being used to dispose of faulty or poorly stored products.

I expect a full refund for this item and an explanation of how this happened. If this is how you handle cold products, I will have no choice but to reconsider using your service and will share my experience so others are aware.

Order details: • Product: Cadbury Dairy Milk Caramello Ice Cream Tub 480ml Qty: 1/1 R119.99 • Order placed & delivered: Sunday Order No. *** • 9 Aug, 5:29 PM