Their service has deteriorated!! Badly

Dear Checkers Customer Care Team, I am writing to formally lodge a complaint regarding a cake purchased via the Checkers Sixty60 app today. The cake was bought by my sister on my behalf for R129.99. Unfortunately, the cake was not fresh and of very poor quality when it arrived. A complaint was logged on the Checkers Sixty60 app, and we were informed that a refund/credit would be processed. However, despite this assurance, no refund has been received to date. This has been very disappointing, especially considering that the product was purchased today and reported immediately. We do not mind if Checkers wishes to collect the cake, as it is still available. We simply request that the full refund of R129.99 be processed as promised. Please assist in resolving this matter urgently. I trust that Checkers will uphold its customer service standards and address this issue promptly. Kind regards, Sandiselwe Zulu