Terrible Sunday Experience

I placed an order with Checkers Sixty60 yesterday for a few items needed as I had friends over for lunch. One of the items, a 3L Oakridge White Wine. The wine was totally "off", dark yellow in colour and smelled terrible. I immediate contacted the Sixty60 help desk and was assured by the 1st lady I spoke to that a refund for both the wine and the delivery fee would be made same day into my wallet on the app and that I can thereafter re order another wine of my choice. She promised to email me and asked me to reply to the mail with photo's of product. After a hour I phoned back as I did not receive an email, this time round I spoke to another lady who said that alcohol has a 24 hour review/waiting period for a refund. She did email me and I immediately rep**** with a photo of both the wine in a glass and the box showing the date it was filled, June 2024. No boxed white wine has that long shelf life. I have yet to receive a reply to my email.

I had to leave my guests and go to the closest Liquor Store to purchase another 3L wine. The delivery fee refund has been made into my wallet but no refund for the wine. This is totally unacceptable.

The reason I ordered from Sixty60 was due to lack of time to go and shop myself and prepare the luncheon.