Terrible service

This is completely unacceptable. I placed my order ***8 at 11:13am and it is now 3:09pm with no delivery, no update, and no explanation. I trusted Checkers Sixty60 to deliver on its promise, and instead my time has been blatantly disrespected. I planned my entire day around this order and was forced to wait for hours for absolutely nothing. The order was placed in advance, yet not a single person bothered to communicate the delay. This shows a serious lack of professionalism and accountability. This service has proven to be unreliable, careless, and poorly managed. Customers should not be left in the dark after paying and committing their time. I expect this issue to be addressed immediately, including a clear explanation and compensation/refund for the inconvenience caused. This experience has completely destroyed my confidence in this service.