Sixty60 *****ulent and *************

I wanted to get my elderly mom who lives 2000km away from me some groceries, so I placed an order on Sixty60. All went well until they chose a delivery driver that is 50km away from her, instead of the branch that is almost walking distance from where she lives. This person doesn't speak English, and promptly told my mom that he's not prepared to travel that far with the delivery and he's going back to Head office. The delivery then got marked as delivered on the Sixty60 system. I then got in touch with their help line, and was assured by a person called JJ that the credit will reflect back to my profile in about 1/2 hour. This never happened, in fact, I can now not see any orders I have placed, not this one, nor is the credit reflecting on my account. I have since contacted their help line 4 times, every day since the order, and nothing changes. I keep getting told that they will escalate the issue, and send me an email confirming this, nothing to date. The only correspondence I've had so far from them is two automated emails and one from Mthandazo Mhluzi asking for screenshots of my app and the website that isn't working correctly. No action appears to have been taken on this either.