Sixty60 highly disappointing & no logic

On order ***A I ordered 10 Portuguese Rolls (individual) and was informed by the App to choose an alternative. I chose, in a hurry, from the alternatives, ciabatta. The trouble was that I received, instead of 10 individual rolls, I received 10 packets of 6???????????? It also wasn't fresh so my son doesn't want it again. I wanted to raise an issue on the App and it went as far as "credit my Sixty60 wallet", but the done button did not execute. Talking about your App not working - when it was delivered, your App showed that he was still at Checkers, which it had done numerous times before. I was dependant on Sixty60 - when can we get meat again, and when will the bakery be open again? Why should this shut down for my area while there's renovations? I worked before as a contractor for Shoprite on your POS and payment systems - a good team. What happened?? Now Sixty60 wants me to return the stuff for a credit - I use Sixty60 because I am currently without a vehicle - where's the logic in that - I suppose it's the same logic to provide bulk alternatives in place of individual items. What a disappointment.