sixty60 delivery issues

I have had 2 delivery issues within a few days. Wth the first one the app indicate e order was deluvered, bu Ive received nothing. I called the service desk. The driver latearrived and said the app incorrectly closed the order. When the service desk called me back I was told the driver delivred to the robg address and had ti retrieve the order. I then refused to accept it as my food was now in someone elses house that I dont know. I was credited. Two days later another order was deluvered to me. When I opended it I noticed it was not what Ive ordered. The driver then said it was for someone else and he has my order. Then the driver was angry at me for opening the first one because he said now the other customer will not accept it. Now whose problem was that realy?

Clearly they are not employing people who know what they are doing, and it is harming their brand.