Sixty60 Delivered Spoiled chicken.

I ordered via the Sixty60 app on 16 November 2025. The chicken breast fillets they delivered had a strange smell, and when I opened my freezer today, I realised it was coming from that same chicken it was spoiled.

I called the Sixty60 helpline, and instead of assisting properly, I was told to take the meat to the store tomorrow. I use this app specifically because I don’t have the time to go to the shop so how am I expected to go there to fix their fault?

This is really disappointing and highly inconvenient.