Sixty 60 drivers and customer support a joke

Firstly they deliver to wrong address, I get notified delivery was made. I had to call driver and convince him he delivered to wrong address. After some time he dropped off items, bags been opened and my ordered swiss roll damaged and also not packed. I tell him I'm not taking that. He can credit it. He comes back demand I return all items. So I did. 10 min later my account is blocked and my money still not returned. I called, emailed and went to store...still nothing. Just pathetic service