Sixty 60 bad service

I placed an order last night and on the app it showed that il get the delivery this morning at 8Am

Few minutes for 8am I got a text to say my order is being delayed.. 2hours later (at 10am) , I called the help desk which did not go through and I ended up calling the brackenhurst checkers which then said they will refund me cos they had system issues.

No one communicated that, only when I called at 09:55 they then send a text and tried to call, and by that time I was on call with the shop.

My money was then credited into my wallet on the app..because now if I request money to be deposited in my account it will then almost a week at most.. and I need food now, I then decided let me order again, which I did.. I have since been trying to get hold of the help desk again to no avail.

I am hungry, I am going up and down on the phone trying to get my essentials to he delivered.. there's no help.

What am I supposed to do?