Rotten product and poor service

I have been a loyal customer since your online 60 business started. Yesterday, I ordered Boerewors for my husband's braai, only to receive a rotten product. I am utterly disgusted and deeply disappointed in the service, especially the person responsible for handling my order. While I appreciate the refund issued on the app, I was unable to reorder as I would have been charged another R35 for delivery, which is unfair given that I used my last bit of money for the initial order. This experience reflects very poor customer service, and as a result, you’ve lost a loyal customer.