Refund most likely ******.

I cancelled an order and requested the credited amount to be refunded back to my card/account. Then my app was blocked, I called customer service and they asked me to mail my ID and proof of account. I did this, then someone called and said my app is active again and the refund is being processed.

4 days later, still no refund and my app is blocked again. Now when I call they keep saying someone will call me back, but never does. I have not gotten my money back and can also not log into the app to see what is going on.