Ref no ***

I bought a few groceries and a bottle of whiskey on Wednesday 31st April. The app said delivery will be delayed due to the alcohol that's in my basket. I was in no hurry so I agreed to the terms. Delivery was scheduled for 7pm. My delivery was after 6pm, naturally I was impressed only to find the whiskey was not delivered. I thought it was a split delivery and waited a while longer, needless to say the alcohol was not delivered. I've been calling the customer care line, all they said, the whiskey was forgotten by the driver, but my wallet will be credited within 24-48 hours. ITS BEEN 120HOURS AND NO REFUND. I'm constantly been told it will be resolved and a manager will call, guess the joke is on me, because I'm still waiting. Nobody clearly gives a ****!!!!! I can't make a purchase without money, how come it takes them 6 days to do a refund???? How Ido I get my money back.?!!!!!