Poor service

On 28/03/2025, I placed an order on Checkers Sixty60. The delivery person arrived at 15:00 and called me, but I missed the call. At 15:03, he sent me a picture of the house where he was attempting to deliver the order. At 15:06, I called him back, but he did not answer.

Upon reviewing the picture he sent, I noticed that he was at the wrong address—house number 55—whereas the correct delivery address was different. As a result, he returned the items I ordered to the store. While I was refunded for the items, the delivery fee was not refunded.

I believe I should not be charged for a delivery that was not completed due to the driver’s mistake. When I contacted Sixty60, their support was unhelpful. I then visited Checkers at the mall @55, where I spoke with the Sixty60 leader (I don’t recall his exact title), but he stated that he could not assist me. I then asked for the Checkers manager, who assured me that he would look into the matter. However, I am still waiting for feedback, and nothing has been resolved.