Poor Quality produce and inconvenient second delivery

I am a regular Sixty60 shopper. Of recent, I have not been satisfied with this App. Today I purchased a bag of baby spinach. Some of the leaves were wilted, black and smelled bad, this was about a quarter of the packet. On a previous order, the cos lettuce was wilted at the stem, black, mushy and smelled bad. It seems that the green leafy veggies are not checked on the shelves and also when the items are picked up before the Sixty60 delivery. This could be a common problem, as I have seen other similar complaints on Social Media, with other vegetables eg. green beans being of poor quality. The Website does not have the correct steps to complain about a product. Apparently the Website has been upgraded, however the procedure has not been changed. The product can only be refunded and not replaced, which makes it inconvenient if it's required urgently. I resorted to calling the Customer Care line and the helpful consultant assisted me through the procedure of complaining about the product.

The 2 delivery system is also quite inconvenient. I couldn't get my 1kg pasta, which was on special, in my same delivery but on a later delivery, even though this was only 1 item for the later delivery. Previously a 5l oil which was usually added to my delivery, became a hyper item and it had to be on a second delivery. When I took up this matter with the Customer Care department, I was informed that this was how the changes were and there was nothing that could be done at the time.

My suggestion is for the fresh produce to have some quality inspection. For the Sixty60 staff to examine the quality of the product before adding it to the trolley. Perhaps staff training should be considered. For Checkers Sixty60 to consider reverting to the previous system of 1 delivery if it's not a big hyper product. This App supposed to be convenient and time saving, however with these issues, it seems to take more time to take matters up or wait for a second delivery. I have decided that I will not use this App for fresh produce going forward as Checkers is not living up to it's promise of fresh good quality products.