Pathetic service!

I've been ordering items from Checkers Muizenberg Sixty60 for the longest time and back then I wouldn't bother submitting my claims for damaged, short-dated and expired goods. However recently their service has been nothing but pathetic. The eggs would be broken, selling short dated items and expired items that's not advertised as soon to expire and also not delivering certain items at all yet marked as delivered. Just today they sent me bread which expires tomorrow and not advertised as soon to expire.

When I called to ask why I can't submit my issue via the app anymore and instead I need to call them, they said due to excessive claims. Claims which I have every right to submit as a customer if I receive damaged, short dated, expired or missing items. Instead of investigating and fixing customers claims internally, they choose to block customers from claiming their money back. I am now required to call them and submit images etc via email moving forward and then they'll investigate and once that is done they'll refund. This process is not only time consuming but extremely inconvenient. Checkers Sixty60 is for convience. Me having to call and waste my airtime, time and money due to their incompetence. Checkers is quick to blame their drivers which they have done before and later discovered it was their fault for missing items not delivered yet confirmed as delivered. When I spoke to the consultant, he said I had every right to shope elsewhere when I raised my concerns about me being blocked. Clearly they have no care for the customer.

Please be aware that if you claim your money back which you have every right to do, you will be blocked eventually! I'm currently still waiting for my refund.