No food to eat and make my son go to bed without his food. He is Autistic and do not eat anything.

I placed an order yesterday around 11. I took the earliest available slot for delivery being between 12 and 1 and then I received a call from someone at 1 who I explained my predicament to and said that they will give a R50 voucher. She was very rude and put the phone down in my ear.

15 minutes later, sixty60 delivers a parcel with only one or 2 items in, to my neighbours.

I do not have other money to wait for a bank refund via their wallet as this will mean my son does not eat another 2 days for the refund where they could have reversed the card payment so I could go buy something to eat.

I had to reorder the order and now I also see 2 items with qty x 2 is made 1 and will not be getting my original order and paying more for a special.

To be able to eat and supply for my son I have to use you to get my money back soonest and food in our bellies.

They should have reversed the card transaction and refunded me immediately.

I feel disgusted in your service and will never be treated by you or anyone like this again.

You broke your promise and my son, dad and me had to go hungry. You could have made a bit more effort, especially if you deliver to the flat next door with no children in the house.

Giving a R50 voucher on your app helps nothing as you could not deliver and I could not access my funds.

I have no other word but disgusted for you, even a bit of hatred that you put us through that ordeal.