Missing items. No refund.

I ordered urgent flea medication for my dogs. When the order arrived there were tablets missing that I was charged for. I phoned 7 times to escalate. By end of business, still no resolution. Checkers has my money and I have no product. I think that amounts to theft if I'm not mistaken.

Every operator told me the same thing: 24 - 48 hours for investigation. They have to check the store cameras. For what? To see if the client is lying?

Your operators are great, but your system sucks. You made the mistake and then you leave me, the client, with nothing.