Misleading information

I am extremely disappointed with the service I received today at Checkers, Balfour Mall, East London. During my lunch break, I drove a total of 24 km to do my shopping, spent over an hour ensuring I stayed within budget, and intended to redeem my 10% discount benefit as per my rewards program.

I asked the cashier three times to confirm that my discount would be app****, and each time he assured me that it would. However, after I swiped my card and completed payment, I received a message stating that the system was offline. When I requested to speak with a manager, someone came out of the office and told me to call Checkers’ customer service line. I declined and requested a refund instead, leaving the groceries in the trolley.

This is not the first time this has happened I experienced the same issue at your Grahamstown branch.