Locked out of Sixty60 - Customer Service Can't Assist!

Since the update of the App, I have been having issues logging back into the Checkers Sisty60. In the beginning a lovely lady called me and asked that I send her my actual card and ID to very that I am in fact the consumer linked to the account. Somehow, there was another persons details linked to the account. Since last week, no one has come back with any feedback. I had people calling me on a Sunday and on the Public Holiday, promising that they would send an email to verify my email address. Nothing has come through. I got an email asking me to provide my ID again. But this was already done.

this is becoming really annoying as the only time these people call me is when Im not available to talk. And when they do call me, they just ask if my querry was handled, when I respond "no" the response is, "oh I'm not sure why that is" - "let me check in with the technical team" - "are you adding your birthdate correctly"

Its pity you can't get this sorted. With Woolies Dash, I've never experienced this lack of customer service.

Its been a week, and no one can assist thoroughly.