Incorrect items delivered

I usually use Checkers Sixty60 for my household essentials, and on this occasion I placed an order for items I urgently needed. When the order arrived, I realised that none of the items I ordered were included. Instead, I received loaves of bread and rusks, which I have absolutely no use for.

I contacted Checkers immediately to report the issue. The mistake was acknowledged, and I was informed that my account would be credited. However, I do not understand why the credit cannot reflect immediately when the error was clearly on your side.

Why am I being inconvenienced and delayed because of a mistake made by your service? I have already provided proof, yet I am still expected to wait for a credit before I can reorder the items I urgently need.

This situation is extremely frustrating and disappointing, especially considering how time-sensitive the order was. I would appreciate an urgent resolution.