:* I am logging this complaint to highlight the unacceptable service and lack of compassion I have experienced from Checkers. I will no longer be using your services. Pick n Pay has never treated me this way.

*Issue 1: Faulty Morphy Richards Steam Iron 2200W – Order **** Purchased 3 Aug 2025 from Checkers Hyper Gateway, delivered 4 Aug 2025. ***. The iron malfunctioned immediately. Your complaints team told me over the phone that Checkers would refund the delivery fee if I returned it.

I exchanged the iron twice. The replacement tripped my house electricity. I had to spend R80 x 2 = R160 on taxi fare to travel to and from Checkers Hyper Gateway on two separate occasions to resolve your faulty product.

Instead of showing understanding for a customer traveling by taxi, Checkers only credited R36 to my Checkers wallet. A wallet credit does not pay for taxis and shows no compassion for the real costs and inconvenience caused to customers. The front-end manager at Gateway could only tell me to escalate.

*Issue 2: Sixty60 Delivered Opened to Wrong Address – 17 April 2026* Today my Sixty60 groceries were delivered to the incorrect address. The items were already opened when my son found them, because they were handed to strangers who had access to my items. This is a serious food safety and security risk.

I had to call Checkers twice while between work commitments and trying to leave home to get transport for work. Staff showed no compassion or urgency while I lost work time to fix Checkers’ mistake.

There was not even a courtesy call afterwards to confirm if I received my groceries or if everything was still safe to consume. Nothing. Complete silence after delivering opened food to the wrong house.

Checkers has shown a pattern of poor service, broken promises, and no empathy for customers who rely on public transport and accurate deliveries.

Xtra Savings Card: ***

Regards, Glutchmand