Extremely Disappointing Service and Dangerous Product Issues

A month ago, I bought almonds through the Checkers app. A few days after opening and eating a few handfuls, I had a severe reaction that required emergency treatment. I’m not allergic to almonds, but this was my first time purchasing them from Checkers. After being discharged, I formally complained and submitted all the required documents. What followed was incredibly frustrating—despite my efforts to follow up each week, I never received any calls from them. On my fourth follow-up, the call center informed me that their manager, LeAnn Swartz, told me I should contact head office directly. It’s clear why customer service is so poor when a manager like that doesn’t engage with customers. If she’s not taking responsibility, it’s no surprise that the team she manages is ineffective.

More recently, I ordered cheese online for a New Year’s snack platter, only to find it had mold upon opening. Again, emailing Checkers yielded no response. At the very least, I was hoping they would cover the medical costs from the emergency hospital visit, which I incurred due to their product. This experience has shown me that Checkers cares more about profits than the well-being of its customers. Writing this review is the only outlet I have to express my frustration.