Driver Refusing to Deliver Order.

Hello Everyone

I placed an order on the afternoon of the 31st December 2025.

Around 7:40, the driver contacted me saying that the “He is not able to come to my area”. Thereafter I contacted the Checkers60 contact centre to inform them of what had transpired and the call I had just received.

The app showed that the driver has departed the store at 7:36. He confirmed that He had not left.

A case was logged and I was told that the operations manager would make contact with me. I was not contacted that evening. Eventually I sent a email and message on instagram.

The driver contacted me again stating that the delivery would be made the next day. I refused as I did not want the driver to take my goods home.

The order on the app was then cancelled and the reason noted was that,I was not available. This is not true as the driver outright refused to deliver my order.

Normally when goods are returned to the store, the refund to the wallet is app**** immediately. In my case this was not the case. I am currently on the line with the contact centre and I’m told to wait as there was a glitch in the system.

I just want my money back.