Double deductions for order

Good day. I placed an order with Checkers via sixty60 and they deducted the order twice from my bank account. I have been contacting the since 6 May and everytime I get told that it will take 48hours to resolve. It's been 5 days and no call backs like they promised. I want my money back! This is ridiculous and your service is terrible! Ticket number: [ Ticket: *** ]