Do not honour refund promise when they lost order

Lost order & never refunded me for extra I paid on same order after operations OK’ed it. Worst service if you request the recording of conversations and call-back from management. I spent last 4 days making at least 6 calls to sixty60 requesting my refund or call back. I bought 20 chocolates last Thursday to be delivered on the Friday. It was on a special (4for R99) for R495 and R50 delivery. Driver never delivered and instead of bringing new order as I requested they credited me and said I must re-order. When I reordered the total came to R797.80 for exactly the same items because they started limiting the amount of chocolates on special. This was ridiculous given it was their fault I didn’t receive the order when I bought it on the original special. I phoned again and Unathi from Operations said to Zuko (call centre person) said i must order and Checkers will refund me the difference of R352. That just never happened. It left such a bad taste. Every day when I phoned since they promised someone will call me or my credit has been requested. Lies upon lies. They also do not want to produce the recording where above conversation was held on Saturday 22/11/2025. Not a ethical business - just another case where a business became too big to care- what a shame!