Disgusting Customer Care

On Sunday, 23 February i purchased a 5000W generator on the Checkers 60 app. Within 2 hours the item was delivered. Later that evening i opened the generator and discovered that the generator was damaged in numerous places and was not working. I logged it on the app and waited for the next day to phone the call center. First thing on Monday, 24 February i phoned the customer care and explained the situation to the lady. I was told that i would need to take the item myself back to the store where the generator was purchased. I explained that i would not be doing that as 1. I do not have a vehicle to transport such a large item and 2. They sent me a damaged item and so it is their responsibility to collect it. I have spoken to 11 different people and 4 managers and to date the item still has not been collected and i have not received a refund. They are more than happy to take my money and deliver the item within 2 hours, but when they need to take the item back and refund me they drag their feet. Absolutely pathetic and poor customer care and service.