Disgraceful Checkers Service

Dear Checkers Sixty60 Checkers Independent Consumer & Competition Commission

Today I had the absolute pleasure of experiencing the utmost disgraceful customer service from checkers sixty escalation team + Customer service contact centre not to mention the checkers Delivery

I placed usual checkers sixty order around 11:30am I ordered 20 items in my cart Valued at R920.

My Delivery was scheduled for 1pm driver arrived on time i was given 5 barcoded items 1 checkers sixty brown bag torn at the base.

I returned to my house and unpackaged my items to discover only 10 items in the bag. Cracked Coffee Jar.

I immediately called customer care and advised of the shortage of my goods. He confirmed and validated he sees my 1 bag still at the store dropped the call after advising he would advise the store to send the bag with the delivery after 30mins.

20mins later I got another call from a woman who was calling on behalf of checkers sixty escalations and advised she was calling to hear if I had received my good and if my issue was resolved .

She indicated she will call me back after calling store to follow up what is the issue . To the missing goods. During this period the delivery guy gives me a call screaming extremely disrespectful telling I’m lying he had delivered all my items . After hanging up the call 5 mins later a delivery man came to my house and asked to come and check the goods I received along with the barcodes . As the store “Maitland dark store” sent him to come and verify what I was reporting.

He took pictures of the goods and left said he would be back with the goods from the store and never returned.

1 hour later of waiting I received another call from escalations team saying if my order is not received in 30mins I would be credited my full cart. This was stated on a recorded line.

At 4pm I had received no items no credit no follow up call. I then called the customer support line again to check on the progress of the escalation / delivery i then spoke to a Thama escalations agent who indicated that she has taken over this case from another agent and she’s following up on the issue . Bearing in mind I had spoken to 4 ppl already and had to dealt with a rude driver .

At 4:30 I was told I would be credited my full cart for the inconvenience instead was only credited back for the missing items of the cart 4 hours later .

Now what upsets me the most about this whole incident is the lack of empathy, incompetence, inconvenience, unprofessionalism of each and every person I had to deal with . Not understanding the value of my time . My inconvenience, the disservice to me as a long standing customer of checkers and checkers sixty .

I have now decided that I will take my business to another food supplier because without your customers you are nothing and the way your treat your customers is a reflecting of how your business model operates .

Overall disgraceful . Images are the evidence attached of what I endured .

Ps: Checkers waiting to hear what you have to say ????