Despicable and disrespectful service

On the 10th of May 2025, I placed an order with this so-called service. The delivery guy came to my estate, stopped at the entrance and declared the order delivered on the app. Seeing the delivery notification on my app, I rushed to the entrance and the security personnel told me the guy claimed that "my phone was off."

I was so angry as I had my phone with me all the time. At that very moment, at the entrance, another Checkers Sixty60 delivery guy was coming in. I stopped him and asked why the other guy left so quickly without delivering the order. The poor man tried to cover up for his colleague but I wasn't having it. He even tried calling the other guy but he did not pick up. He eventually gave up after sending a message to the guy without a response from him yet again, saying to me, "I will understand if you lay a complaint."

I called the Checkers Sixty60 helpline and found this other lady who tried to defend the horrible service. I then requested a manager, who said her name Sandile (sounded like Zamile as the line was not so good at the time). She promised to investigate and call me back. She then came back with a very confused and confusing response. She claimed that the number they had on their side was different to the one I was using. When she read the number back to me, it was my other number that I changed on that very app a while back. That is apparently the number the delivery guy called. I asked why are they still using a number that was changed a while back, as a matter of fact, I get sent text messages from Checkers Sixty60 on the current number instead of the former number. She couldn't answer. I also asked her to ask why the delivery guy did not enter the estate to my residential address, once again, no clear answer was received.

She then kept repeating my address to me as if I made a mistake, the very address her delivery guy reached and turned back from. She also kept saying, "I don't know...," instead of resolving the matter. That is when I realized that I am wasting my time.

I then called the Checkers help line and this Thembela person answered. Again, she promised to escalate the matter to the relevant people and send me a reference number. Guess what, that never happened.

I wrote a scathing report on play store and the response came requesting my order number to investigate. I knew that was their standard lip service response as nothing came of it after giving them the order number.

It now makes sense why a certain bank decided to go with another supermarket instead of continuing with Checkers for their loyalty points.

Checkers forgets that such incidences add up and will come back to haunt them in future.

I have already unisntalled their app, blocked them on social media and opted out of receiving their text messages on my number.

I am now looking to spend my hard-earned money on a supermarket that treats me with respect and values me, not the horrible Checkers group.

Such a disgrace of a company!