Delivery Driver Conduct and Repeated Failed Delivery

Dear Checkers Customer Service,

This is now the second time that this exact situation has occurred, and I am extremely frustrated.

Please understand something very clearly: if my phone identifies a number as a **** caller, I will not answer it. I will not take that risk.

My direct question to Checkers is this: Do you employ ****mers as drivers?

According to the app, my parcel was scheduled to arrive at 08:20. At 08:20, I checked the app only to see that the parcel had already been marked as returned — ten minutes earlier — allegedly because I did not answer my phone.

As I have stated, I will not answer a number flagged as a **** caller. That should not result in my order being returned without proper delivery attempt procedures being followed.

This is unacceptable service. Please do not waste my time like this again.

Kindly review my customer profile and see how much I spend at Checkers. I am a loyal customer, and this level of service is disappointing. I have attached screenshots for your reference.

I expect this matter to be investigated properly and resolved urgently.

Regards, Werner