Deeply Disappointed – Locked Formula and No Support

Dear Sixty60 Team,

I’m honestly shocked and disappointed by the service I received today. I placed an order for baby formula through the Sixty60 app, and when it arrived, the padlock was still attached to the container.

I tried calling the Tokai Hyper branch over 10 times with no answer. I even had to buy airtime out of my own pocket just to try again — still, no luck. Eventually, I managed to get through to your customer care team, only to be told I’d have to wait up to an hour for a replacement.

No one offered an apology. No one mentioned compensation. Meanwhile, my baby’s feeding was delayed because of a mistake completely out of my control. That’s beyond frustrating — it’s unacceptable.

This wasn’t just an inconvenience — it was stressful and unfair. I expect a proper apology, a clear explanation of how you’ll prevent this from happening again, and some form of compensation for the trouble caused.

How do you even leave with store with that still attached ?