Damages Item and Terrible Service

I am utterly disgusted and disappointed with checkers Sixty60.

On Thursday,04/07/2024 I ordered a bag -FILA ABS Pink Cabin Trolley Case 55cmL x 32cmW x 20cmH for R699.99 and delivery of R35.00 Upon receipt of this item , I noticed the condition of the bag was disgusting to say the least- Worn out wheels , scratches on the bag and thick layers of dust!!!

I called the helpline and spoke to Mpumi who advised me to take the bag back to the store that delivered as they cannot collect the item- This is pathetic as there was a reason for not going to the store, this was an inconvenience to me. She confirmed that they will refund me for both the bag and the delivery fee. On Friday morning I called again to confirm that I can take it to any Checkers Hyper and confirm I will receive my refund of the bag and delivery fee , this is what was confirmed by Tamlyn.

I went to the Pathetic Checkers Hyper Festival mall and received the molst appalling service ever. Nobody there knows customer service or even understand what their job is. I waited almost 40 minutes to receive a refund for the bag, THEY DID NOT REFUND ME FOR THE DELIVERY FEE and advised they know nothing about doing a refund. I then got home on Friday and called yet AGAIN, I spoke to MPUMI AGAIN who was not apologetic about any of my experiences and said she will escalate the refund of the delivery fee, still not received.

After spending on airtime , fuel to drive to the store , my time – I have still not received any feedback or assistance from anyone. I had also mailed customer care (TICKET ***) to complain and as you would have guessed-NO RESPONSE