Customer service not respond to complain

Hi,

I contacted Checkers Sixty60 on 29 March and logged the formal complaint below. To date, I have not received any feedback.

Sent: Monday, 30 March 2026 08:22 To: ***; *** Subject: Complain - Ticket *** Importance: High Sensitivity: Confidential

Dear Checkers and Sixty60 Team

I would like to formally lodge a complaint regarding an incident that occurred yesterday in Hartbee****rt.

I was struck from behind by a Sixty60 delivery bike. My primary concern is the conduct of the rider involved, as well as the behaviour of other Sixty60 riders who gathered at the scene. They were rude, confrontational, and acted in an unprofessional manner. One of the riders forcefully took my vehicle disc without my permission and shared it on their WhatsApp group, claiming it was part of their process. However, they refused to provide their personal details and declined my request to proceed to the police station to formally register an accident report.

As a result, I had to go to the police station on my own to do accident report , without having the rider’s details. I also went to Village Mall checkers to escalate the matter, but unfortunately, the two riders involved remained rude and uncooperative. I was further informed that they reported the incident in their group as a hit-and-run, which is incorrect.

I request that this matter be urgently investigated, and appropriate action be taken regarding the conduct of the riders involved. I would also appreciate feedback on the outcome of this complaint.