Consistent mistakes and finger pointing

Twice they have left out the deli meals leaving staff without food. Mistakes happen and when they do one should fix it, not convert food back into money and act all proud about it. My staff can't eat money which is why I turned it into food by ordering on your app, please don't turn it back into money because then your existence becomes pointless, at my cost - banks and phone calls aren't free and your mistakes cost FAR more money than you pretend to save me. I already know that "the branch is responsible not the app" but you shouldn't be pointing fingers anyway. I bought food from you and you wasted my time and didn't supply the food you sold me.