Complaint Regarding Poor Delivery Service and Unfair Charges

Dear Sir/Madam,

I am writing to formally raise a complaint regarding the unacceptable delivery service we have experienced, most recently with order number ***, and previously with order ***.

This has unfortunately become a recurring issue with your delivery drivers. There appears to be a pattern of impatience and unprofessional conduct, particularly when no tip is added. While tipping is optional, we already pay a delivery fee and cannot always afford additional costs. This should not affect the level of service we receive.

In the latest incident, the delivery driver called my wife, allowed the phone to ring for approximately 7 seconds, and hung up just as she was about to answer. When she attempted to return the call immediately, it rang without any response. As a result, we were forced to drive to Checkers Wingtip in Doornpoort to resolve the issue ourselves.

We were then advised to reorder, yet the driver remained unreachable. Although the order amount was eventually credited, the delivery fee was still deducted — effectively charging us for a service that was never rendered. This is both unfair and unacceptable.

What is most concerning is that this is not an isolated incident. With order ***, the driver cancelled the delivery without even attempting to contact us.

This raises serious concerns about accountability and customer care. If this level of service continues, it leaves us questioning where we can shop with confidence.

We request the following:

- A full refund of the delivery fee charged for the failed order - Assurance that this matter will be addressed with the drivers involved - Clear steps on how Checkers intends to prevent such incidents from recurring

We trust that this complaint will be taken seriously and that appropriate action will be taken to restore our confidence in your service.