Checkers2hourdelaypoorservice

I had an awful experience with Checkers 60/60 today. I placed an order at 14:15, but it only arrived at 16:15 after I called customer service at 15:20. When I called, I was told my order would arrive, but there was no estimated time of arrival provided. I had to insist on getting an update since my order hadn't even moved. After being on hold for a while, the agent finally managed to get Operations to take action on my order.

To top it off, they offered a refund for the delivery, but it expires in just seven days. They failed to deliver according to their Service Level Agreement, and when they're at fault, they try to placate customers with a limited-time refund. What about the inconvenience this caused me? I could have chosen a different service provider if they had been honest about their situation. This is the kind of poor service we South Africans are expected to tolerate, and it’s frustrating that no one takes accountability for their lack of planning and unprofessionalism.