Checkers Sixty60 Refund Sent to Wrong Card & Support Refusing to Help

I recently logged a return (Return No. ***) for an order purchased on 3 October 2026 (Order total: R3,514.96). The specific item returned was a Kreepy Krauly Dominator Automatic Pool Cleaner Combi Pack valued at R2,999.99. When I placed the order, payment was processed securely via Capitec Pay. However, when the refund of R2,999.99 was processed on 7 October 2026, Checkers' system automatically routed the funds to a Shoprite card ending in ******64 that is saved on my profile, rather than refunding the actual payment method used for the transaction. Even though this is clearly an automated system routing error on their end, Checkers support has refused to take responsibility and is telling me to contact the card department myself to sort it out. This is completely unacceptable customer service. I expect Checkers Sixty60 to take ownership of their platform's refund logic, log an internal escalation, and correctly transfer the R2,999.99 refund directly to my Capitec account. Account/Order Reference: *** / Order placed on 3 Oct 2026 Incorrectly Credited Card: Shoprite Card ending in ******64 (saved on profile) Original Payment Method: Capitec Pay