Checkers - Sixty60 - Order with no solution from the provider

1. I placed the order 2. Payment was successful 3. Order remain in pending status 4. Called the help centre (ref no. ***). The gentlemen assured me the order is placed and paid for successfully. There is a glitch in the system. 5. Minutes (2 minutes to be exact) the status of the order indicated that the order is now cancelled. 6. I called again and speak with a lady (she now said the money was released by the bank, they did not receive it, I will not receive the order. The bank will refund me in 2 hours. I said it is a Sunday and will not happen. 7. I said I need to speak with the manager. she said the manager is busy and they will call me back. I am waiting. 8. As the customer, I placed the order. The money was deducted from my account. Checkers Sixty60 apologise but at the same time can't offer a solution - so I am inconvenienced. 9. I am not even sure if anything will be done. I will just have to make sure on my side - I am refunded.