Checkers Sixty60 / N1 City Checkers Hyper Service Failure

Checkers Hyper 60/60 Delivery Service Failing Horribly. This will be the last time I make use of the hyper service.

Invoice No.: INV*** / Order No.: *** / Date placed: 12 Jan, 2026 3:36 PM

12 Jan - Order placed and delivery promised for 7pm. Unable to contact service. Item not delivered 12 Jan - No Delivery. No contact. App says waiting for driver 13 Jan - Still no delivery. I make contact with 60/60. New delivery promised for 1pm 13 Jan - Item delivered. Item is not sealed and Content missing from inside the package. Make contact to have item returned 13 Jan - Promised that item will be collected in 24 hours order to process refund. No further comms. 13 Jan - Attempt is made to return to Checkers Hyper. Cannot return to any Checkers Hyper must return to N1 City Checkers Hyper 14 Jan - No collection takes place or contact is made. Send e-mail requesting assistance. Make contact, no one can assist 14 Jan - I return item to Checkers Hyper in N1 City 14 Jan - N1 City Staff claim the item was sealed. Item found to not be on their stock. Promised that refund will be processed in 1 Hour 15 Jan - Still waiting for response / No feedback OR promised refund

So here I am hoping that someone at Checkers cares about service, understand my frustration and is able to rectify this.