CB
Coenraad B

1 reviews | Active since Jul 2018

18 Oct 2024, 14:56

Checkers Sixty60 has become a frustrating inefficient experience.

Been using Checkers Sixty60 for a long time now, but products constantly out of stock... and the backup also being out of stock is ruining this service, might as well just get in my car and drive to a store and do my shopping faster than having to struggle with the latest update to your app, that did now work when you released it... you recalled it, reverted back to the old app and just released the broken version again. Who makes these idiotic decisions?

Today I was constantly adding items to my basket, only to be told on checkout it is out of stock... I was playing cat and mouse to get the order done. As soon as I add an item to my basket, within seconds I was told out of stock. After managing to get a basket without "Out of Stock" items in it, I placed my order (oh and by the way I have to press the x hundred times to get the out of stock item out of my basket). As soon as my order was placed.... within seconds of starting the live shopping I was told several items, not just one was out of stock. How the hell does that happen?

Your in store quantities are not updating to the app properly (or your operators are doing their job by reporting out of stock items), your search function sucks, searching for lettuce gives me options to buy sunglasses from Checkers Hyper... some items are out of stock for weeks on end. Clearly your stock controllers are not doing their jobs... and the Deli is the worst... can't you identify a trend... by now you need to know how popular a specific item is... and I get it, it is food, they have a short shelf life, you do not want to produce too many of a certain item and let it go to waste, but what is the use of listing a product on the app when it is out of stock 99% of the time.

It does not help to write a review on Google Play about how **** your app is... the complaints are just ignored. It is not even fair to take it out on the poor driver, this is 100% on management to fix.

My orders come from Checkers Silver Lakes, so that is another possibility, it is not the app but the store not up to the task to deliver this service. Looking at the rest of the reviews it is clear there is a huge spike in complaints on even on the very same day another bad review.

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