Checkers Sixty60: A Complete Failure in Customer Service

I placed a Checkers Sixty60 order at 8:30am this morning. It is now 2:53pm, and I still have not received my order.

The only notification I received on the app stated that my order would be delayed due to increased store traffic. It was only after calling Checkers Sixty60 and eventually speaking to a consultant named Imraan that I was informed the real reason for the delay: the Sixty60 shopping devices were not working.

I would like to make the following points very clear:

At no point did the Checkers app notify customers that Sixty60 shopping devices were offline. How exactly was I, as an external customer, supposed to know this information?

I waited 25 minutes on my first call to speak to a consultant, only for the call to be intentionally disconnected. I then called back and waited an additional 30–40 minutes before reaching another consultant.

Unfortunately, I was assisted by an unprofessional and rude employee, Imraan.

Imraan **** by claiming that Checkers had posted a notification on the Sixty60 app informing customers of device issues. He made me out to be ********, insisting that communication had been sent out.

I am formally stating that no such communication was released, and therefore Imraan was dishonest.

Based on this dishonesty, I would like to know what disciplinary action Checkers intends to take, as retaining dishonest employees seriously damages your brand image.

I placed my order early in the morning because I trusted that Checkers would deliver on time. Due to Checkers’ unprofessionalism and complete disregard for customer service, my family will now have no food on our Christmas table. This is unacceptable.

I only placed my order today because I received my salary today, yet there was still no warning on the app about major delays, device failures, or operational issues.

This experience has been emotionally distressing. My family and I will have nothing to eat on Christmas Day, and I place full responsibility on Checkers.

Lastly, I would not have taken the time to write this lengthy review if Imraan had shown even basic empathy or made an effort to help. Decent customer service could have prevented this review entirely.

Checkers and Imraan — do better.

The Checkers brand has been completely ruined by poor service and dishonest staff. I will be posting this review across all my social media platforms so that other customers can make informed decisions before supporting a company that shows no empathy and no respect for its customers.