Checkers poor customer service

I ordered from Checkers Sixty60 and the store was Baywest mall, I orderee at 13:06 and only for them to send an email to say it was delivered at 14:12 while it was not. I emailed their help center and called them and the matter was being checked with the store howver the store never called or no one called to say what has happened! 4 hours has paased since my order and they only for checkers to just cancel my order and credited the wallet. This is poor customer service! I could have ordered to a different store but I didn't, only to get this pathetic service from Checkers! It's four hours later, now I have to make other means due to the poor service I have received and who knows how long will it take to get my money back!