Checkers is the pits

I am writing to lodge an urgent complaint regarding a cake purchased today from your store for R129.99. I reported the issue to the store on the same day and was informed that I would be refunded. However, despite this assurance, no refund has been processed. I would like to clearly state that I am requesting a full refund of R129.99. I do not mind if Checkers wishes to collect the cake, as my main concern is receiving my money back as promised. I am disappointed by how this matter has been handled and request that it be resolved as a matter of urgency. Please advise when the refund will be processed. I am available to provide proof of purchase, store details, or to arrange collection of the product if required.